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Job profile
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Job details
Job reference
REQ004825
Date posted
14/06/2023
Application closing date
12/07/2023
Location
Tower Hamlets
Salary
£19,429.30
Package
Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Contractual hours
32
Basis
Part time
Job category/type
Part Time, Permanent
Support Worker
Job description
We’re looking for a kind, compassionate and resilient
Support Worker to join our
Young People service in
Tower Hamlets.
£19,429.30 per annum, working
32 hours per week.
Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you’re part of one team? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Specific details about the service and team. If individual care role – details about the person.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you’ll do:
Look Ahead Support Workers have the personal qualities required to manage these customer expectations alongside the responsibilities of their role. Day to day Support Worker activities include:
- Building supportive, trusting relationships with customers and creating a positive atmosphere.
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
- Supporting customers to set personalised goals in the form of a Support Plan.
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals.
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking’.
- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, community activities.
- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene.
- Assisting in the recording and reporting of customer incidents.
- Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork.
- Maximising referrals to ensure service capacity.
- Developing productive relationships with partner organisations to improve service outcomes.
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues.
- Involving customers in the design, development and delivery of the service.
- Empowering customers to ensure they receive the service and benefits they are entitled to.
- Encouraging and enabling tenants to pay their rent and avoid personal debt.
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager.
- Being responsible for the handover of key information between shifts.
- Adhering to all other Look Ahead’s policies and procedures.
- Engaging in learning and development activity to increase knowledge and skills.
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour
- Ability to adhere to Look Ahead’s professional boundaries policy
What you’ll bring:
Essential:
Typical Support Worker Qualifications are NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience.
Desirable:
Look Ahead Support Workers embody and promote the organisations values of quality, creativity, innovation, continuous improvement, integrity, transparency, openness and trust.
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
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