We are looking for a highly motivated and customer-focused Customer Service Representative to join our dynamic team. As the first point of contact for our UK customers, you will play a vital role in providing exceptional service and support. The ideal candidate is a proactive problem solver with excellent communication skills, who can assist customers with inquiries, resolve issues, and ensure a positive experience.
Key Responsibilities:
Key Responsibilities:
- Customer Interaction: Respond to customer inquiries, provide information about our products and services, and assist with order placement.
- Issue Resolution: Address customer concerns and complaints in a professional and efficient manner, striving to resolve issues to the customer's satisfaction.
- Product Knowledge: Maintain in-depth knowledge of our products and services to offer accurate and relevant information to customers.
- Order Management: Process orders, track shipments, and ensure on-time delivery. Monitor backorders and communicate delivery timelines to customers.
- Documentation: Maintain accurate and organized customer records, order history, and case notes in our customer relationship management (CRM) system.
- Quality Assurance: Conduct follow-up calls or emails to gather feedback, assess customer satisfaction, and make improvements where necessary.
- Problem Solving: Investigate customer problems and recommend solutions to enhance the customer experience.
- Communication: Collaborate with cross-functional teams, including sales, shipping, and product development, to provide a seamless customer experience.
- Adherence to Policies: Follow company policies, procedures, and guidelines for customer service and order processing.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Proven customer service experience or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Proficient in using customer service software and CRM systems.
- Detail-oriented with the ability to manage and prioritize tasks effectively.
- Adaptability and ability to work in a fast-paced environment.
- Positive attitude and a commitment to delivering exceptional customer service.
Benefits:
- Hourly pay of £11 per hour
- This will rise to 11.50 per hour in 4 months
- Ongoing training and development opportunities
- Friendly and collaborative work environment
- Work Schedule: Monday to Friday, 7:30 AM to 4:00 PM
Please note that this job description is intended to convey essential information about the general nature and level of work to be performed and is not an exhaustive list of all responsibilities, duties, and skills required for the role. It may be subject to change based on the evolving needs of the company.
About Doodle Products Ltd:
A fast growing online retailer. We are looking for hard work people to join our team.
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