We are a busy Town Centre GP Practice with a branch site in Durrington, we are looking to employee a part time administrator to support the Admin and Reception team with administrative jobs,, the candidate must have excellent customer service skills, be professional and have good IT skills. We are looking for someone who is flexible and reliable. Ideally someone with some Primary Care or medical terminology experience
Jo Description;
To oversee the smooth running of the administration system within the practice as detailed in the Job responsibilities of this description.
To offer and provide general assistance to the practice team and project a positive and friendly image to patients, visitors and team members either in person or via the telephone
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team
JOB RESPONSIBILITIES:
· Ensure that correspondence, reports, results are filed promptly in the correct records, ensuring that all correspondence is available when patients are seen
· Monitor the Practice generic email account dealing with all correspondence promptly ensuring Home Visits are advised straightaway, Safeguarding issues dealt with immediately and other urgent requests dealt with promptly. All routine correspondence to be filed accordingly ready for processing in scanning.
· Use the CAS Portal when required to ensure notes are requested in time for the one weekly delivery [Practice Notes/Insurance Reports/Deductions] and to ensure notes are also returned in time for the one weekly delivery [New Patients/Filing]
. Ensure that all third party correspondence received into the practice is scanned into the patient’s electronic medical record following the protocol on a daily basis and the work load is to be maintained daily.
· Ensure all mail and results received electronically are transferred daily into the patients’ medical record and sent to the Read Code Team.
· Process new patient registrations ensuring they are processed in a timely manner
· Process Data Template information ensuring data is entered into new patients’ record promptly
· Send T/R Forms back to patients’ registered Practice in a timely manner
· Monitor Administration workflow when required [tasks, registration, change of address]
· Monitor weekly manual delivery/returns of patient records from CAS
· Monitor weekly manual delivery/return of patient records from PCSE
· Ensure communication and correspondence between Reception and Administration via the lift are dealt with promptly and at regular intervals
· Receive and make telephone calls as required. Divert calls, take messages, ensuring accuracy of detail and prompt delivery
· Ensure change of addresses/consents are amended promptly and accurately
· Monitor removal of patients from the practice list
· Ensure the post out of the Practice is dealt with on a daily basis
· Open and distribute internal post during annual leave of Administration Supervisor
Job Type: Part-time
Part-time hours: 20 per week
Salary: From £11.00 per hour
Schedule:
- Monday to Friday
Work Location: In person
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