As a Quality Assurance Supervisor (Complaints), you will investigate and respond to complaints received from our freelance agents or Clients. Investigations will include both telephone and email communication as well as recording timely and accurate information to our complaint log.
You will also assist with general queries that come into the Quality Assurance mailbox and processing Outbound Bookings (Feedback) which has not been automatically sent to the Client. This will require an eye for detail and ensuring that feedback is only sent to a client when it meets quality assurance standards.
There is one full-time role available which is offered on a two-week rota basis as follows:
Week One: Monday to Thursday, 9am - 6pm + Saturday, 9am – 6pm (with a one-hour lunch break)
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Week Two: Monday to Thursday, 9am - 6pm + Sunday, 9am – 6pm (with a one-hour lunch break)
The salary offered for this role is £28,500 per annum.Required skills:
- 2+ years of experience working from home
- 2+ years of experience in Complaint Handling
- Excellent administrational, attention to detail and data entry skills
- Strong decision-making skills
- A calm and professional telephone manner
- Fluency in English – both verbal and written
- Math skills - for basic calculations
- Tech Savvy - working remotely means that we rely on technology a lot, we are also a ‘PropTech’ company
Personal qualities:
- Someone who is happy and able to work from home productively
- Someone who can multi-task and prioritise their workload well in a fast-paced environment
- Someone who is happy to pick up the phone and build rapport quickly
- Someone with a “can do” positive attitude
Benefits of working for Viewber include:
- Work From Home!
- Workation Policy offering employees the opportunity to work from almost anywhere in the world for up to 30 days (please note this is reviewed annually and is subject to passing the qualifying criteria)
- Internal "ViewBear" rewards programme with the opportunity to earn additional annual leave and bonuses
- One "Bear Hug" day per month – for when you need a more mellow working day (currently being trialled)
- Nest Pension
- Monthly optional desk yoga sessions
- Access to live and on-demand well-being classes such as HIIT, Yoga, Tone Up sessions, and specialised programs for kids, skiers, and runners
- Discounted gym membership and nutrition advice
- Smarter spending – discounts and special offers on hundreds of well-known brands
- 24/7 access to a GP from anywhere in the world
- Access to private medical specialists
- An online health checker with advice on healthy eating and exercise plans
- Comprehensive care and special needs support for employees with care responsibilities
- Paid Medical Time Off
- Paid Volunteering Time Off
- Pet Bereavement Time Off
- Tips for cyber safety and an email scanning service
- Impartial and confidential debt and welfare benefits support
- Expert and practical domestic and family legal advice 24/7 365 days
- 20 days annual leave + up to 8 flexible 'Bank Holiday' days + additional annual leave for personal milestone events
- Company Sick Pay
- Birthday Gifts
- Long Service Events and Awards
Things to consider:
You will need to have an Office Set-up at home which is free from distractions and noise, as well as high-speed broadband.
We try to have a full company virtual get-together once a month for a well-being or informal session. These have included:
- Pride Quiz Night
- Diwali Event
- Halloween Storytelling Event
- Wellbeing Webinars
- Sound Bath Meditation Event
- International Women’s Day Event
- Secret Gift Exchange Event
- Chinese New Year Event
- St Patricks Event
- Desk Yoga
Our commitment to you
Viewber is committed to achieving a working environment that provides equality of opportunity and freedom from unlawful discrimination on the grounds of race, sex, pregnancy and maternity, marital or civil partnership status, gender reassignment, disability, religion or beliefs, age, or sexual orientation.
Viewber is a Mindful Employer signatory. By signing the ‘Charter for Employers Positive About Mental Health’ we have made a public statement of our desire to support the mental health of our team members. We also have three qualified Mental Health First Aiders.
Viewber is a Disability Confident Employer and we offer a Guaranteed Interview Schemefor candidates with disabilities. Disability Confident is creating a movement of change, encouraging employers to think differently about disability and take action to improve how they recruit, retain and develop disabled people. If you would like to apply under our Guaranteed Interview Scheme please make sure to include this in your cover letter and reference the essential criteria listed in the job description.
Viewber is an Age-friendly Employer. We have signed the Age-friendly Employer Pledge, recognising the importance and value of the older workforce.
Viewber is also a signatory of the Tech Talent Charter - a non-profit organisation leading a movement to address inequality in the UK tech sector and drive inclusion and diversity in a practical and uniquely measurable way.
Finally, Viewber is also a signatory of the Menopause Workplace Pledge and has committed to:
- Recognising that the menopause can be an issue in the workplace and women need support
- Talking openly, positively and respectfully about the menopause
- Supporting and informing employees affected by the menopause
Job Types: Full-time, Permanent
Salary: £28,500.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Health & wellbeing programme
- Paid volunteer time
- Referral programme
- Sick pay
- Store discount
- Work from home
Supplemental pay types:
- Bonus scheme
Work Location: Remote
Expected start date: 01/08/2023
